Senior Manager of Development Operations and Analysis

4 weeks ago

New York, New York, United States National Audubon Society Full time
Job Summary

We are seeking a highly skilled Senior Manager of Development Operations and Analysis to join our team at the National Audubon Society. This role will lead strategic initiatives to strengthen and improve major donor reporting and analytics, drawing on data trends from prospecting, projection management, fundraiser activities, and financial results to guide priorities across the fundraising team.

Key Responsibilities
  • Lead the creation of new and innovative dashboards and reporting suites in Audubon's CRM and BI platforms, collaborating with IT analysts to optimize reporting for Development's financial results, fundraising activities, and operational needs.
  • Provide technical expertise for building automated and accurate reporting systems, ideating, iterating, and enhancing new reporting methods that provide powerful insights to inform fundraising strategies.
  • Work closely with the Development Operations team to generate recurring and ad hoc reports for Development staff and leadership, highlighting key data trends for the Development network.
  • In partnership with IT and Finance Operations, ensure the functionality and reliability for key fundraising data points.
  • Support the management of ongoing maintenance and data integrity audits of Development's core reports, collaborating with colleagues as needed to support data integrity needs.
  • Act as a subject matter expert for Development's use of Salesforce CRM, aligning and updating the system's architectural structure to suit the needs of Audubon's Development team across the country.
  • Collaborate with colleagues across departments to manage projects related to the integration of various data sources and platforms, managing and advising on projects related to creating and maintaining data syncs, triggers, and automations on the CRM and other platforms.
  • Provide technical training and share knowledge with operations and analyst personnel in the Development department, as needed.
  • Contribute to long-range planning and goal-setting activities for the Development Operations team and greater Development department.
Requirements
  • Bachelor's degree or equivalent experience required, as well as a minimum 7 years working directly with donor or customer data at large, complex organizations.
  • Demonstrated understanding and experience with complex CRM databases, data management, data warehousing, analytics reporting, visualization tools, business intelligence, and reporting query tools.
  • Required experience and strong proficiency with Salesforce reporting and analytics, SQL, Snowflake, Business Intelligence platform(s) such as Sigma Computing, and Microsoft Excel.
  • Ability to identify and solve unstructured problems and provide clear, organized plans of action that lead to measurable results.
  • Demonstrated experience overseeing and implementing best practices and business rules to enhance revenue analysis in a CRM database.
  • Strong interpersonal and communication skills, with the ability to effectively analyze, interpret, evaluate, and communicate simple and complex technical information.
  • Demonstrated experience collaborating with other departments from a Development/Sales perspective, ideally IT, Operations, and Finance offices.
  • Strong project and time management skills, with the ability to balance multiple priorities.
  • Sound judgment and decision-making skills, with exceptional attention to detail and demonstrated ability to work with highly confidential information.
Preferred Qualifications
  • Knowledge of fundraising principles, nonprofit financial compliance, and nonprofit industry landscape.
  • Experience using CDP and CRM tools, such as EveryAction, and integrating data sources across platforms.
  • DemandTools, JIRA, Asana.
Equal Opportunity Employer

The National Audubon Society is an Equal Opportunity Employer and is committed to a policy of nondiscrimination, inclusion, and equal opportunity. We actively seek a diverse pool of candidates in this search.

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