Dental Operations Director
3 days ago
Job Summary:
The Dental Director of Field Operations LA CO is responsible for overseeing and optimizing the operational performance of multiple practices within the organization. This role requires strong business acumen, a deep understanding of practice management, and the ability to build consultative and non-transactional relationships with doctors and practice staff.
Key Responsibilities:
- Be in the clinic for 3 out of 4 weeks each month, ensuring systematic operations and adherence to standard operating procedures and best practices in accordance with the Affordable Care Operating Model.
- Coordinate resources and support to practices, ensuring alignment with organizational goals and standards.
- Monitor compliance across all practices, in partnership with the Chief Clinical Officer and other key stakeholders.
- Establish and maintain an environment where patients are the center of everything we do and aligned to our mission and values.
- Achieve operational excellence in all responsible clinics through effective management of the Practice Management System (PMS), appointment book management, CRM tools, schedule and labor management in coordination with lab and clinical teams.
Financial Acumen:
- Full P&L Responsibility for the territory.
- Understand, train, and articulate the financial performance of the practices.
- Storytell the metrics, translating data into actionable insights for decision-making.
- Utilize business reporting systems such as Power BI to manage the operations scorecard and provide weekly updates to the VP of Operations and ELT.
Recruitment, Coaching, and Development:
- Recruit, hire, and maintain a pipeline of talent for auxiliary and lab staff and doctors.
- Coach and develop auxiliary staff and doctors to support practice operational success.
- Develop and maintain strong, trust-based relationships with doctors and team, fostering a consultative partnership.
- Lead recruitment, staffing, and organization efforts, serving as the hiring manager, when needed for practice-level roles.
Strategic Leadership:
- Take a proactive and strategic approach to operations management, anticipating needs and planning.
- Diagnose clinic performance gaps and build strategic plans to improve the operational and financial health using PowerBi, P&L, and marketing dashboards.
- Evaluate talent biannually for the purpose of succession planning, performance management, and to develop strategic market-level people planning to grow the business.
Practice Management:
- Have a thorough understanding of practice management systems, including schedule monitoring and staffing models.
- Ensure that practices are well-equipped and staffed to meet operational demands.
- Implement and maintain up-to-date Practice Visit Reports for all practices.
- Recognize and support training needs in all practices. Perform onsite training whenever possible and in consideration of the practice financial condition.
Problem Solving & Support:
- Drive a strong culture and environment that will support and enable all team members to be successful.
- Utilize Support Center resources to address and resolve operational challenges.
- Conduct regular meetings with Practice Owners (POs), Doctors, GMs, and Front Desk Associates (FDAs) and to align on goals and strategies.
Quality Assurance:
- Conduct quality audits with the Practices to maintain the highest standards of care and compliance, for example, OSHA.
- Submits reporting as prescribed in the standard operating procedures.
- Ensures compliance with state and federal laws that pertain to the practice of dentistry, including but not limited to, infection control, proper licensure and registration of clinical staff members, and the appropriate billing of dental claims for private as well as government-funded payors.
Qualifications:
- A bachelor's degree in business administration, healthcare management, or a related field.
- Minimum of 5 years of experience in healthcare operations, preferably in a multi-location or dental practice setting.
- Proven ability to analyze financial data and develop actionable business strategies.
- Strong interpersonal and communication skills, with the ability to build relationships at all levels.
- Experience with practice management software, particularly Dentrix, and business reporting tools like Power BI.
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