Group Rooms Coordinator

1 month ago


Bretton Woods New Hampshire, United States Omni Hotels & Resorts Full time
Job Summary

We are seeking a detail-oriented Group Rooms Coordinator to manage reservations for accommodations and dining at Omni Hotels & Resorts. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to effectively communicate with both internal and external stakeholders to ensure seamless reservation processes.

Key Responsibilities
  • Make reservations for accommodations and dining
  • Change and cancel reservations
  • File reservations and backup documentation
  • Handle mail, correspondence, and brochure requests
  • Post advance deposits
  • Process confirmations
  • Track purchased gift certificates and book Comp Certificate Reservations
  • Data input delivered reservations from ORS
  • Assist Sales and Conference Services with group inquiries
  • Provide occupancy and availability information to internal associates and OmniRez
Requirements
  • Excellent interpersonal skills
  • Excellent service skills for internal and external customers
  • Excellent oral and written communication skills
  • Attention to detail
  • Ability to adapt to unexpected situations
  • Punctuality and reliability
  • Ability to remain calm and portray a friendly demeanor in stressful situations
  • Willingness to work weekends, holidays, and occasional evenings
  • Ability to work in unfavorable weather conditions
  • Ability to lift up to 30lbs and pull and push up to 50lbs


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