Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Service Department, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities:- Provide excellent customer service to our customers, responding to their inquiries and resolving their issues in a timely and professional manner.
- Process customer transactions, including utility payments, building permits, and other related services.
- Assist customers with new water service, payment of utility bills, recycling and waste services, and other needs as required.
- Perform tasks inherent to the central cashier function, including balancing cash drawers and preparing daily bank deposits.
- Work directly with Meter Services to ensure accurate and efficient meter reading and billing.
- Meet all deadlines and maintain accurate records of customer interactions.
- High School Diploma or equivalent.
- Six months or more of data entry experience.
- Completion of National Incident Management System (NIMS) training courses as outlined by Emergency Management after hire.
- Retirement benefits with Texas Municipal Retirement System.
- Deferred compensation - Nationwide and Edward Jones.
- Health/Dental/Vision/Prescription insurance PPO plan.
- Flexible Spending Account.
- Life insurance - 2x annual salary through New York Life.
- Long-Term Disability.
- Twelve paid holidays.
- Vacation - Earn three weeks of vacation in the first year.
- Sick leave accrues each full pay period.
- Sick leave conversion to vacation leave (once per year in January).
- Sick leave buy back (if budget allows; once per year).
- Bereavement leave, military leave, jury duty leave.
- Longevity pay $4 per month of service; paid once per year.
- Workers' compensation benefits.
- Tuition reimbursement - $2,000 per year.
- Direct Deposit - City of Wylie Payroll will deposit employee paycheck to any bank accepting wire transfers.
- Family and Medical Leave Policy as described by federal legislation.
- Free Recreation Center employee membership.
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