Fitness Operations Manager
3 days ago
\tAssist in member service oversight making sure all staff are always providing great customer experience.
\tVery involved in all front desk related tasks.
\tGreet/meet potential members and provide gym tour.
\tAssist to facilitate member service issues and questions.
\tProvide backup support to Club Manager as needed.
\tAssist overseeing cleanliness and appearance of gym.
\tAssist in managing marketing efforts, ensuring staff is aware and trained on all current marketing promotions.
\tAssist in ordering supplies, keeping inventory and tracking reports as needed.
", "Essential Behavior Requirements": "
\tCustomer Service: Communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customer's wants and needs.
\tListening: Actively listens to customers (includes coworkers and the public), empathizes, and works together to solve problems.
\tProblem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
\tDiplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.
", "Minimum Qualifications": "
\tStrong customer service skills.
\tStrong communication, organizational, and leadership skills.
\tBasic computer proficiency.
", "Physical Demands": "
\tStanding and walking at least 75% of the shift.
\tTalking in person or on the phone at least 75% of the shift.
\tMust be able to lift up to 50 lbs less than 30% of the time.
", "Other": "
\tEmployee Recognition Program.
\tAdvancement Opportunities: The Team Lead position is a developmental position in our manager pipeline. It is the first step along our progressive, Purple Path, to becoming a Club Manager. Team Leads learn the Planet Fitness culture and experience while simultaneously building their leadership and development skills. Team Leads who successfully complete the Team Lead program would then move onto Manager in Training and, if successful, a Club Manager position.
"}
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