Software Implementation Consultant

2 weeks ago


Minneapolis, Minnesota, United States Zoll Data Systems Full time

At ZOLL Data Systems, we're dedicated to enhancing patient outcomes and saving lives through innovative technologies. We provide healthcare software solutions that empower hospital, EMS, and billing teams to deliver better care, operational efficiencies, and revenue capture. Our business thrives on data-driven innovation and interoperability, unlocking new pathways for our customers to achieve the highest levels of care, collaboration, and reimbursement.

Job Summary

The Implementation Specialist serves as the front-line person for ZOLL's Customer Success Organization. This role collaborates closely with clients to develop an effective training plan that meets their needs and then successfully executes that plan. The specialist evaluates the client environment, provides comprehensive training on ZOLL products, and works collaboratively with clients to ensure a positive implementation experience.

Key Responsibilities:
  • Effectively train clients on the use of ZOLL software based on best practices
  • Assist in developing and maintaining training and process materials essential to the success of the implementation process
  • Coordinate with support and product teams to resolve customer issues during the implementation process
  • Track product adoption for customers to ensure they are set up for success on ZOLL products
  • Act as a training and product resource for other members of the ZOLL team
Requirements:
  • Completion of an industry-recognized basic public safety telecommunicator course covering APCO ANS 3.103.2.2015 minimum training standards
  • 1-3 years of experience in emergency medical services (EMS) and/or training
  • Experience and understanding of training adults, associated learning challenges, and how to overcome them
  • Proficiency with Microsoft Office suite and technical aptitude for working with software and Microsoft Windows

The estimated salary range for this role is $60,000 - $70,000. Final compensation will be determined by various factors such as relevant work experience, skills, certifications, and location.



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