Expert Implementation Consultant

4 weeks ago


Minneapolis, Minnesota, United States Travelator Full time

Role Overview

Senior Implementation Specialists play a pivotal role at TravelBank, responsible for ensuring seamless onboarding of new middle market customers onto the platform.

Key aspects of this role include:

  • Fostering close collaboration with clients to determine optimal configurations for their business needs
  • Providing in-depth product knowledge and expertise to clients
  • Developing and maintaining technical product knowledge through ongoing training and research
  • Leading client-facing meetings and requirement gathering sessions
  • Partnering with internal and external technical teams to coordinate custom integration work
  • Tracking and reporting on project status and blockers
  • Training clients to operate independently on the TravelBank platform
  • Cross-functionally collaborating with the Customer Success Management team

Requirements

  • At least 3 years of experience in implementation, customer success, or customer support
  • Meticulous attention to detail and strong organizational skills
  • Ability to coach and train customers
  • Strong interpersonal skills and comfort presenting to C-level executives
  • Knowledge of accounting/finance systems and practices
  • Highly motivated individual with the ability to handle multiple projects simultaneously

TravelBank Offers

  • A hybrid/flexible schedule with an in-office expectation of 3 or more days per week
  • The flexibility to work outside the office location for the other days
  • A comprehensive benefits package including healthcare, basic and optional term life insurance, short-term and long-term disability, pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan, paid vacation, and sick and safe leave accruals
  • A salary range of $102,340.00 - $132,440.00 and incentive and recognition programs


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