Product Manager
3 weeks ago
At General Informatics, we are seeking a skilled Product Manager to play a crucial role in the development and optimization of our managed IT services. The successful candidate will provide data-driven insights to support product strategy and work closely with senior management, marketing, sales, and operations teams to gather and analyze data, track performance, and help shape our product offerings.
Key Responsibilities:
• Analyze product performance data to provide actionable insights and recommendations for product improvements and new opportunities.
• Track and report on key performance indicators (KPIs) for product performance, customer satisfaction, and market adoption.
• Identify vendors best suited for inclusion in our offerings, negotiate competitive pricing, and work with legal to ensure contracts are maintained.
• Monitor competitor products and industry trends to inform product positioning and strategy.
• Regularly update the COO and executive leadership on product performance, risks, and future opportunities.
• Collect and analyze customer feedback and operational feedback to inform product improvements and identify areas of concern.
• Maintain product and service catalogs, ensuring all SKUs are current and data hygiene is maintained.
• Develop and communicate a clear product vision and strategy that aligns with the company's business goals and market opportunities.
• Oversee the entire product lifecycle from ideation to launch, and through ongoing optimization, including managing product roadmaps, timelines, and feature prioritization.
• Collaborate with product managers and the COO to support the development of the product roadmap and align it with business goals.
• Work with various departments (engineering, marketing, sales) to ensure data accuracy and consistency in reporting and decision-making.
• Prepare detailed reports and present findings to the COO and executive team, providing data-driven recommendations for strategic decision-making.
Requirements:
• Strong analytical skills and the ability to solve complex problems with minimal guidance.
• Ability to accomplish difficult tasks with minimal oversight and maintain a consistent level of accuracy in all assigned areas.
• Ability to solve multiple and complex challenges through critical thinking and cross-functional collaboration. Ability to manage multiple priorities and lead a team.
• Must possess strong analytical skills and the ability to formally present findings and solutions to difficult problems.
• Excellent communication, problem-solving, and follow-up skills.
• Capable of identifying business risks and process inefficiencies, and a proven ability to execute process improvements that leverage systems and automation.
• Excel skills and PowerBI and Power Query a plus.
Education and Experience:
• Bachelor's degree in business, MIS, computer science, engineering, or related field preferred.
• 5+ years of accounting, finance, operations, and/or product management experience at an MSP preferred.
• Ability to think strategically while managing the day-to-day operational needs of the product.
• Strong relationship builder with excellent written and oral communication skills.
• Excellent written and oral communication skills with an executive presence, and proven ability to present and explain complex issues to diverse audiences.
• Comfortable working in an unstructured, fast-paced environment and willing to roll up your sleeves.
• Comfortable managing multiple priorities and leading a team in a fast-paced environment.
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