Digital Product Strategist
4 weeks ago
Digital Product Owner
Contract to Hire
Birmingham, AL
Brooksource is partnering with a leading insurance company to find a Digital Product Owner to join their Provider Communications team. This role will drive the implementation of the company's provider digital strategy across web and mobile platforms, focusing on continuous improvements to the digital self-service experience.
The ideal candidate will collaborate with Subject Matter Experts (SMEs) across the organization, monitor the performance and operational efficiency of digital products, and play a key role in promoting cross-functional team integration for the seamless delivery of provider communications.
Key Responsibilities
- Develop and implement customized strategies for provider digital assets that align with current corporate and divisional strategies within the Provider Communications arena to meet/exceed customer/provider objectives.
- Lead the voice of the provider for the end-to-end online healthcare operations experience.
- Build and maintain strong relationships between the company and external vendors, providing leadership and support during strategy, ideation, and execution.
- Manage expectations of internal business owners, bringing issues/concerns to management's attention before they become problems, offering solutions, balancing priorities, and advising of potential delivery delays.
- Research, develop, and manage product roadmaps for provider digital assets to build best-in-class digital experiences for providers.
- Lead, prioritize, and manage the product backlog for IT partners.
- Conduct ongoing usability testing with providers to ensure the vision is aligned with provider needs.
- Stay up-to-date with all marketing and media plans, and provide digital solutions including site optimization, digital promotional ideas, mobile, etc.
- Ensure that brand and Digital efforts are effectively integrated—as well as properly socialized throughout the appropriate areas for approvals.
- Develop and deliver compelling presentations on the state of the strategy and frequently deliver to both internal and external audiences (all levels).
- Collaborate with web analysts for campaign performance reporting, establishment of Key Performance Indicators (KPIs) and presentation of campaign and property performance results.
- Analyze data, research, and results to make recommendations on enhancements and updates to digital tools and platforms.
- Ensure that digital products are tested through the development lifecycle to ensure provider experience and web style guide needs are met.
Requirements
- 3 years of experience being a contributing team member on a diverse team that is successful meeting corporate goals and objectives.
- Experience creating strategies with multiple stakeholders and corporate goals in mind and experience working with the team to execute over many different mediums within budgetary constraints.
- Broad knowledge of brand guidelines, healthcare operations, strategic and operational planning, and project implementation, performance monitoring, and budgeting.
- Strong organizational and work planning skills.
- Strong interpersonal and communication (written and oral) skills.
- Experience building productive team relationships, negotiating, and working effectively in leading cross-functional teams.
- Experience thinking strategically, developing ideas, and executing plans.
- Experience managing multiple priorities, formulating, and executing solutions.
- Experience making decisions and recommendations in a fast-paced, deadline-oriented environment.
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