Product Manager
4 weeks ago
At General Informatics, we are seeking a highly skilled Product Manager to play a crucial role in the development, optimization, and success of our managed IT services. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work closely with senior management, marketing, sales, and operations teams.
Key Responsibilities:
- Analyze product performance data to provide actionable insights and recommendations for product improvements and new opportunities.
- Track and report on key performance indicators (KPIs) for product performance, customer satisfaction, and market adoption.
- Identify vendors best suited for inclusion in the Company's offerings, negotiate competitive pricing, and work with legal to ensure that contracts are maintained.
- Monitor competitor products and industry trends to inform product positioning and strategy.
- Regularly update the COO and executive leadership on product performance, risks, and future opportunities.
- Collect and analyze customer feedback and operational feedback to inform product improvements and identify areas of concern.
- Maintain product and service catalogs, including ensuring that all SKUs are current and data hygiene is maintained.
- Develop and communicate a clear product vision and strategy that aligns with the company's business goals and market opportunities.
- Oversee the entire product lifecycle from ideation to launch, and through ongoing optimization, including managing product roadmaps, timelines, and feature prioritization.
- Collaborate with product managers and the COO to support the development of the product roadmap and align it with business goals.
- Work with various departments (engineering, marketing, sales) to ensure data accuracy and consistency in reporting and decision-making.
- Prepare detailed reports and present findings to the COO and executive team, providing data-driven recommendations for strategic decision-making.
Requirements:
- Strong analytical skills and the ability to solve complex problems with minimal guidance.
- Ability to accomplish difficult tasks with minimal oversight and maintain a consistent level of accuracy in all assigned areas.
- Ability to solve multiple and complex challenges through critical thinking and cross-functional collaboration.
- Must possess strong analytical skills and the ability to formally present findings and solutions to difficult problems.
- Excellent communication, problem-solving, and follow-up skills.
- Capable of identifying business risks and process inefficiencies, and a proven ability to execute process improvements that leverage systems and automation.
- Excel skills and PowerBI and Power Query a plus.
Education and Experience:
- Bachelor's degree in business, MIS, computer science, engineering, or related field preferred.
- 5+ years of accounting, finance, operations, and/or product management experience at an MSP preferred.
- Ability to think strategically while managing the day-to-day operational needs of the product.
- Strong relationship builder with excellent written and oral communication skills.
- Excellent written and oral communication skills with an executive presence, and proven ability to present and explain complex issues to diverse audiences.
- Comfortable working in an unstructured, fast-paced environment and willing to 'roll up your sleeves'.
- Comfortable managing multiple priorities and leading a team in a fast-paced environment.
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