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Customer Care Specialist

2 months ago

Boulder, Colorado, United States VCA Animal Hospitals Full time

About Us
VCA Animal Hospitals is dedicated to providing outstanding veterinary care and exceptional service to pet owners. We are proud to be recognized for our commitment to quality and compassionate care.

Position Overview
We are currently seeking a Client Service Representative to enhance our client experience. This role is vital in ensuring that every pet parent feels valued and supported during their visits.

Key Responsibilities
As a Client Service Representative, your duties will include:

  • Welcoming clients and their pets, directing them to appropriate areas.
  • Managing appointment scheduling and confirmations.
  • Conducting follow-up calls and engaging with potential clients.
  • Communicating service fees and processing payments efficiently.
  • Providing recommendations for products and services, including prescriptions.
  • Educating clients on pet care practices and answering inquiries about our offerings.
  • Maintaining accurate medical records and correspondence.
  • Ensuring the cleanliness and organization of the facility.

Why Work With Us
We offer a competitive compensation package along with a comprehensive benefits program that includes medical, dental, and vision coverage, as well as generous discounts on pet care services.

Equal Opportunity Employer
We are committed to fostering a diverse workplace and encourage applications from all qualified individuals.