Claims Specialist
4 weeks ago
As a Claims Specialist at Chubb, you will be responsible for investigating and settling claims promptly and equitably. You will work under the direction of the Claims Team Leader to ensure that claims are handled in accordance with established best practices guidelines.
Key Responsibilities:
- Investigate and settle claims in a timely and equitable manner
- Review claim and policy information to determine the extent of the policy's obligation to the insured
- Contacts, interviews, and obtains statements from insureds, claimants, witnesses, physicians, attorneys, police officers, etc. to secure necessary claim information
- Evaluate facts supplied by investigation to determine the extent of liability of the insured and the company's obligation to the insured under the policy contract
- Prepare reports on investigation, settlements, denials of claims, individual evaluation of involved parties, etc.
- Set reserves within authority limits and recommend reserve changes to Team Leader
- Review progress and status of claims with Team Leader and discuss problems and suggested remedial actions
- Prepare and submit to Team Leader unusual or possible undesirable exposures
- Assist Team Leader in developing methods and improvements for handling claims
- Settle claims promptly and equitably
- Obtain releases, proofs of loss or compensation agreements and issue company drafts in payments for claims
- Inform claimants, insureds/customers or attorney of denial of claim when applicable
- May assist Team Leader and company attorneys in preparing cases for trial by arranging for attendance of witnesses and taking statements
- Continues efforts to settle claims before trial
- Refers claims to subrogation as appropriate
- May arrange for salvage disposition or other recovery proceedings as necessary by line of business
- May participate in claim file reviews and audits with customer/insured and broker
- Administers benefits timely and appropriately
- Maintains control of claim's resolution process to minimize current exposure and future risks
- Establishes and maintains strong customer relations
Requirements:
- College degree or 5+ years' experience handling claims in a relevant line of business
- Basic knowledge of claims handling and familiarity with claims terminologies
- Effective negotiation skills
- Strong communication and interpersonal skills to be capable of dealing with claimants, customers, insureds, brokers, attorneys, etc. in a positive manner concerning losses
- Ability to self-motivate and work independently
- Knowledge of company products, services, coverage's and policy limits, along with awareness of the company's claims best practices
- Knowledge of applicable state and local laws and ability to obtain necessary license
Chubb is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment. If you are interested in this opportunity, please submit your application through our website.
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