Member Experience Officer

4 weeks ago


Harrisburg, Pennsylvania, United States Belco Community Credit Union Full time
Job Description

Belco Community Credit Union is seeking a highly skilled Member Experience Officer to join our team. As a Member Experience Officer, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Provide efficient and accurate service to members, handling financial and service requests.
  • Manage the member experience by escorting members through delivery channels, such as home banking, online applications, and Interactive Teller Machines.
  • Assist in branch call efforts by reviewing and updating member/prospect lists.
  • Maintain current and accurate records of sales tracking results.
  • Offer financial solutions to members, evaluating their needs and providing appropriate products and services.
  • Assist members with preparing and compiling new member applications and information.
  • Handle cash transactions, including large amounts, and maintain accurate records.
  • Assist members through the loan process, including inputting, communicating decisions, and settlement of loan applications.
  • Resolve member concerns and inquiries in a timely and professional manner.
  • Aid the Assistant Manager with directing and controlling operational activities, including branch settlement and balancing.

Requirements:

  • High School Diploma with a minimum of 2 years of similar or related experience.
  • Ability to maintain current knowledge of credit union functions, banking regulations, and financial technology.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.

What We Offer:

  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Belco Community Credit Union is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual preference/orientation, age, disability, marital status, pregnancy, veteran status, or other legally protected bases.



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