Customer Experience Ambassador
1 month ago
At The Union Social, we're seeking a highly energetic and helpful individual to join our team as a Desk Attendant. As a key member of our staff, you'll be responsible for providing exceptional customer service, ensuring a seamless experience for our guests, and promoting our various activities and services.
Key Responsibilities:
- Welcoming and engaging with guests, providing a warm and inviting atmosphere
- Promoting and recommending activities based on guest needs and availability
- Troubleshooting and handling lane malfunctions
- Issuing and cleaning bowling shoes, maintaining shoe organization
- Escorting guests to their lane and assisting with lane setup and ball selection
- Ensuring guests adhere to bowling safety standards
- Processing payment transactions and welcoming guests back
- Maintaining a clean and organized Bowl Desk and/or lanes
Requirements:
- Prior food and beverage or retail experience a plus, but not required
- Guest-focused mindset and strong problem-solving skills
- Ability to learn and utilize multiple systems supporting the business
- Effective communication with management, team members, and guests
- Availability to work various shifts, including days, nights, and weekends
Perks and Benefits:
- Awesome company culture that's inclusive, rewarding, and fun
- 50% off food when on shift
- 50% off activities when not on shift
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