Customer Experience Ambassador

1 month ago


Harrisburg, Pennsylvania, United States The Union Social Full time
Job Overview

At The Union Social, we're seeking a highly energetic and helpful individual to join our team as a Desk Attendant. As a key member of our staff, you'll be responsible for providing exceptional customer service, ensuring a seamless experience for our guests, and promoting our various activities and services.

Key Responsibilities:

  • Welcoming and engaging with guests, providing a warm and inviting atmosphere
  • Promoting and recommending activities based on guest needs and availability
  • Troubleshooting and handling lane malfunctions
  • Issuing and cleaning bowling shoes, maintaining shoe organization
  • Escorting guests to their lane and assisting with lane setup and ball selection
  • Ensuring guests adhere to bowling safety standards
  • Processing payment transactions and welcoming guests back
  • Maintaining a clean and organized Bowl Desk and/or lanes

Requirements:

  • Prior food and beverage or retail experience a plus, but not required
  • Guest-focused mindset and strong problem-solving skills
  • Ability to learn and utilize multiple systems supporting the business
  • Effective communication with management, team members, and guests
  • Availability to work various shifts, including days, nights, and weekends

Perks and Benefits:

  • Awesome company culture that's inclusive, rewarding, and fun
  • 50% off food when on shift
  • 50% off activities when not on shift


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