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Retail Sales Associate

2 months ago

Owings Mills, Maryland, United States HomeGoods Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational, merchandise, and loss prevention standards.

Key Responsibilities:

  • Role model established customer experience practices with internal and external customers
  • Support and embody a positive store culture through honesty, integrity, and respect
  • Accurately ring customer purchases/returns and count change back to customer according to established operating procedures
  • Promote credit and loyalty programs
  • Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards
  • Accurately process and prepare merchandise for the sales floor following company procedures and standards
  • Initiate and participate in store recovery as needed throughout the day
  • Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store
  • Provide and accept recognition and constructive feedback
  • Adhere to all labor laws, policies, and procedures
  • Support and participate in store shrink reduction goals and programs
  • Participate in safety awareness and maintain a safe environment

Requirements:

  • Possess excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possess strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Benefits:

Our company offers a range of benefits to support the well-being of our associates, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more. Those who meet service or hours requirements are also eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

About Us:

At HomeGoods, we are a dynamic and fast-paced retail company that is always looking for ways to innovate and improve. We are committed to providing our customers with an exceptional shopping experience and our associates with a supportive and inclusive work environment. We believe in the importance of diversity, equity, and inclusion and are an equal opportunity employer.