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Seasonal Customer Service Representative

2 months ago

Depew, New York, United States Bass Pro Shops Full time
Job Summary

Bass Pro Shops is seeking a Seasonal Customer Service Outfitter to provide world-class customer service to our guests while presenting customers with the benefits of becoming a CLUB Member.

Key Responsibilities
  • Provide exceptional customer service to ensure a pleasant and productive shopping experience for all customers.
  • Proactively greet customers and present them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provide current members with a unique and exclusive experience.
  • Execute all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
  • Demonstrate products to customers and remain knowledgeable of advertised sales.
  • Help meet metric goals and objectives for self and store.
  • Keep CLUB inventory accurate and maintain a clean and organized CLUB Booth.
  • Provide full CLUB Member experience, including service processes such as processing payments, answering account questions, and processing applications.
  • Provide daily feedback and reports in a timely and accurate manner.
  • Provide peer coaching, recognition, and support as a CLUB advocate and representative.
  • Provide service to all areas of the store based on business need.
Requirements
  • High school diploma or equivalent experience.
  • 0 to 2 years of experience in a customer service environment.
  • Excellent organization skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Adaptability to new processes and procedures.
  • Excellent self-motivation and initiative while unsupervised.
Benefits
  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
  • Dental and vision benefits.
  • Voluntary benefits.
  • 401(k) retirement savings.
  • Paid holidays.
  • Paid vacation.
  • Bass Pro Cares Fund.