Customer Service Representative
2 weeks ago
Signode Industrial Group, LLC is a leading manufacturer of transit packaging consumables, tools, software, and equipment. With over $2B in revenue and 80+ manufacturing facilities across 6 continents, we offer complete transit packaging solutions to our customers.
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing world-class customer service experience for our customers, field service technicians, and salespeople.
Key Responsibilities- Manage sales order entry process from multiple sources, ensuring accurate and efficient processing.
- Proactively resolve orders pending release or confirmation, maintaining appropriate records and documentation.
- Communicate with customers to keep them informed of updates, changes, and delays.
- Investigate and resolve billing concerns, tracking shipments and researching price differences.
- Work closely with Warehouse, Purchasing, and Accounting to invoice orders in a timely manner.
- Coach, mentor, and assist Customer Service Representatives to ensure seamless customer service experience.
- High School Diploma or GED required; Associate's degree in business or related field preferred.
- 5+ years of previous customer service experience, with demonstrated ability to establish and sustain beneficial relationships with customers.
- Proficiency in Microsoft Office (Excel, Word, etc.) and ERP experience required.
Signode offers a comprehensive benefits package to full-time employees, including health, dental, vision, 401k, paid time off, life insurance, and wellness perks. Benefits begin the month following the hire date.
Salary: $21-$28.00/hourly
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