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Customer Service and Sales Representative

2 months ago

Tampa Florida, United States OneTouch Direct Full time
About OneTouch Direct

OneTouch Direct is a leading provider of contact center solutions, founded in 1998 and serving Fortune 500 companies. We offer a unique blend of excellent service and innovative products, making us a seamless extension of our clients.

Job Summary

We are seeking a highly motivated Sales and Customer Service Representative to join our team. As a key member of our team, you will be responsible for handling inbound calls for industry-leading mobile company customers, resolving issues, and providing additional value by offering services or products to their accounts.

Responsibilities
  • Provide exceptional customer service to industry-leading mobile company business customers.
  • Capitalize on opportunities to expand services and provide a great customer experience.
  • Meet and exceed sales targets by offering relevant services and products to customers.
  • Handle high-stress situations and escalated issues with professionalism and poise.
  • Maintain customer and client confidentiality at all times.
Requirements
  • 1+ years of sales experience is an asset, but not required.
  • Hospitality or call center experience is an asset, but not required.
  • Excellent communication and written skills.
  • Computer skills, including typing, navigating multiple tabs, windows, and systems.
  • A dynamic personality with high energy and a passion for resolving issues and creating a great customer experience.
Benefits
  • Full-Time Hours: 40 hours per week schedule, with overtime opportunities.
  • GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses.
  • 6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks.
  • Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking.
  • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment.
  • Benefits: Health Care Plan (Medical, Dental & Vision).
  • Growth: Opportunity for professional advancement as we grow.
  • Culture: Diverse, welcoming culture with Employee Resource Groups.