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Customer Service Representative

2 months ago

Muncie Indiana, United States Valvoline Instant Oil Change Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Valvoline Instant Oil Change. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our guests have a positive experience with our services.

Key Responsibilities
  • Provide excellent customer service and ensure that our guests are satisfied with our services
  • Suggest additional services to guests based on inspection and/or manufacturer and Valvoline recommendations
  • Effectively communicate with guests and team members to ensure seamless service delivery
  • Work collaboratively with the team to achieve sales and customer satisfaction goals
  • Participate in ongoing training and development to improve skills and knowledge
Requirements
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Ability to lift up to 50 pounds and stand for extended periods of time
  • English fluency in reading, writing, and speaking
What We Offer
  • Competitive hourly rate
  • Paid on-the-job training
  • Flexible work schedule
  • Paid time off (PTO) and vacation pay
  • Company-provided uniforms and tools
  • Tuition and certification assistance
  • Medical and prescription drug coverage
  • Dental, vision, and 401(k) retirement savings plans