Customer Service Representative

3 days ago

Charlotte, North Carolina, United States Corning Incorporated Full time

{"Day to Day Responsibilities": "We are responsible for error-free execution of quotes, orders, return authorizations, and other order management related activities. We craft product discrepancy specification information to customers. We build positive working relationships with both internal and external customers. We understand and execute contractual agreements. We oversee customer requirements with Sales, Marketing, Engineering Services, and Operations to meet customer requirements. We communicate professionally, using excellent grammar and sentence structure. We flex across customers, markets, and segments to ensure timely responsiveness to customers. We participate in training, testing, and project-related activities as identified. We represent the customer in a highly effective, professional manner.", "Travel Requirements": "None", "Hours of work/work schedule/flex-time": "40 hours Flexible and willing to work any 8 hour schedule between the hours of 8:00 AM and 8:00 PM.", "Education and Experience": "Required: Bachelor's degree", "Preferred": "5+ years of experience in a Customer Service/Corporate environment.", "Required Skills": "Represent the business in a professional manner at all times. Strive to work in a dynamic, flexible environment where priorities are continually changing. Be a self-starter with a desire to improve the customer experience. Possess strong oral and written communication skills. Be an effective problem solver, detail-oriented, and positive. Demonstrate Standout Colleague ability to lead and participate within ambitious work teams. Strive to grow within the organization. Possess proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, SharePoint. Have excellent typing and keyboarding skills. Possess good problem-solving, analytical, and math skills. Ability to work a variety of work schedules, including holiday and weekend emergency coverage.", "Desired Skills": "Basic understanding of fiber optic cable and connectivity products. Ability to read, write, and speak Spanish proficiently is a plus.", "Soft Skills": "Strong interpersonal skills; solid work ethic; dedicated. Team-oriented; problem solver. Sincere desire to deliver an outstanding customer experience.", "Equal Employment Opportunity": "We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation."}

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