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Customer Service Representative

2 months ago

Charlotte, North Carolina, United States Williams-Sonoma Full time
Customer Service Representative Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a representative of Williams-Sonoma, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a seamless experience.

Key Responsibilities:
  • Address customer inquiries and concerns regarding products and delivery information
  • Provide product information, review alternative solutions, and place orders for customers
  • Negotiate and appease customers using established guidelines
  • Check inventory, process returns, and issue replacements and credits for damaged or defective merchandise
Requirements:
  • High School diploma or equivalent
  • 1-2 years of previous customer service experience
  • Experience in a performance-based or metric-driven environment
  • Strong communication and data entry skills
What We Offer:
  • 40% discount on most merchandise
  • Fun contests and rewards programs
  • Paid training from the comfort of your home
  • Internal conversion and promotional opportunities
  • Competitive pay rate of $15.00/hour
Technical Requirements:
  • Full-size or all-in-one desktop personal computer or traditional laptop
  • Windows 10 Home, Windows 10 Pro, or Windows 11 Home, Windows 11 Pro
  • Mac IOS 12 or newer
  • External mouse, keyboard, webcam, and USB headset

Please note that a stable internet connection and a compatible device are required for this role. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.