Client Service Associate I

2 weeks ago


Thorofare, New Jersey, United States First Harvest Credit Union Full time
Job Overview

Position: Member Service Representative I

Location: Deptford, New Jersey


At First Harvest Credit Union, we prioritize our employees' well-being by offering competitive compensation, comprehensive benefits including paid time off (PTO), a 401(k) plan, and tuition reimbursement for both full-time and part-time staff. Our referral bonus program has no waiting period, and we provide ongoing training along with engaging employee recognition activities throughout the year. Join our dedicated team at a diverse, full-service financial institution committed to serving our community in South Jersey.

Our Commitment to Employees: We strive to cultivate an environment where individuals flourish, teamwork thrives, and performance is celebrated. We are dedicated to providing the best career development opportunities, benefits, flexibility, and a supportive work atmosphere. We value input from all employees and collaborate to address challenges. At First Harvest, we believe in hard work, enjoying our time together, rewarding achievements, and treating each other like family.

Key Responsibilities:

  • Adhere to established service standards.
  • Process fundamental transactions for members, including deposits, withdrawals, transfers, and loan payments.
  • Promote credit union products and services to achieve team objectives.
  • Direct members to higher-level staff for specialized financial services.
  • Utilize office equipment such as photocopiers, scanners, and computers.
  • Address general inquiries regarding member accounts and services, escalating to supervisors when necessary.
  • Contribute to the completion of daily departmental tasks as a team.
  • Ensure compliance with security protocols and report any violations.
  • Engage in self-development education programs and required compliance training.
  • Perform additional duties or special projects as assigned.

Qualifications:

  • Experience handling cash transactions.
  • Proficient in Microsoft Office Suite and Outlook.
  • Strong communication and interpersonal skills.
  • Exceptional customer service abilities.
  • Basic mathematical skills.
  • Professional demeanor and appearance.
  • Willingness to learn credit union software programs.
  • Availability to work on weekends and attend offsite events as needed.

Physical Requirements:

The role requires the ability to stand for extended periods, lift items weighing 5-10 lbs, and perform repetitive movements on a keyboard.

Equal Opportunity Employer: First Harvest Credit Union is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



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