Customer Service Representative
1 week ago
This role is crucial to the success of our retail stores. Customer Service Specialists work closely with customers to determine their needs, answer questions about Sherwin-Williams products, and recommend solutions. They are expected to promptly resolve customer concerns and ensure maximum client satisfaction while staying up-to-date with product features and maintaining high-quality store standards.
Key Responsibilities:- Provide excellent customer service and sales support
- Determine customer needs and present appropriate products and services
- Build trust relationships with customers
- Process sales transactions accurately and consistently
- Meet sales goals and maintain precise work order files
- Pull products from the sales floor or warehouse
- Tint and mix products to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist with deliveries
- Maintain in-stock and presentable store conditions
- Remain knowledgeable about products and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
- Must be at least 18 years old
- Must be legally authorized to work in the country of employment
- Must be able to retrieve materials from shelves and lift up to 50 lbs. frequently and up to 70 lbs. occasionally
- Must be willing to work all scheduled hours, including evenings and weekends
- Valid driver's license
- High school diploma or equivalent
- Previous experience in delivery, retail, or customer service
- Experience selling paint and paint-related products
- Experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in multiple languages
Sherwin-Williams is an equal opportunity employer committed to diversity and inclusion. We offer a wide range of benefits, including health insurance, retirement plans, and paid time off. If you're passionate about delivering exceptional customer service and sales support, we encourage you to apply for this role.
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