Housekeeping Operations Associate

2 weeks ago


San Francisco, California, United States Sonesta International Hotels Full time


Job Overview:
The Houseman plays a crucial role in supporting the Housekeeping Management Team by assisting Room Attendants across designated floors or buildings. Responsibilities include the collection of soiled linens for transport to the laundry area, delivering fresh linens to Room Attendant carts, and managing waste disposal throughout the hotel.

Additionally, the Houseman may assist with commercial laundry operations and the upkeep of public areas, including exterior entrances and parking facilities. Special projects may be assigned by the Housekeeping Manager as needed.



Key Responsibilities:
  • Deliver exceptional service in all guest interactions, adhering to the Sonesta G.U.E.S.T. standards.
  • Assist Room Attendants with heavy items, such as mattresses and linens, ensuring timely delivery of supplies.
  • Maintain cleanliness and organization of floor closets and corridors, including trash removal and surface cleaning.
  • Respond promptly to guest requests and inquiries to ensure satisfaction.
  • Clean designated areas, including public restrooms and storage spaces, to uphold hygiene standards.
  • Report maintenance needs or safety hazards to supervisors without delay.
  • Handle special requests and guest complaints efficiently, ensuring a high level of guest satisfaction.
  • Minimize waste of supplies and amenities within the housekeeping department.
  • Process lost and found items according to established protocols.
  • Assist with deep cleaning initiatives as required.
  • When involved in laundry tasks, monitor supplies and equipment, ensuring proper operation and reporting any issues.
  • Foster teamwork and quality service through effective communication with other shifts and management.
  • Ensure compliance with health and safety regulations at all levels.
  • Perform additional duties as assigned.


Qualifications:
  • Prior experience in housekeeping is preferred.
  • Experience in the extended stay hospitality sector is advantageous.
  • Fluency in English is preferred; knowledge of additional languages is a plus.
  • Basic skills in reading, writing, and mathematics are preferred.
  • Physical ability to stand, bend, climb, kneel, and move throughout the facility.
  • Capability to lift and carry items weighing up to 75 pounds.
  • Familiarity with commercial cleaning chemicals is required.
  • Availability to work mornings, evenings, weekends, and holidays is essential.

Compensation and Benefits:
Pay Range: $20 - $22/hr, with variations based on experience and qualifications. Sonesta offers a comprehensive benefits package, including medical, dental, and vision insurance, a health savings account with company match, a 401(k) retirement plan with company match, paid vacation and sick days, educational assistance, and various employee perks.

When applying, please ensure a complete application is submitted along with your resume, as incomplete applications will not be considered.



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