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Data Analytics Specialist

2 months ago

Austin, Texas, United States Rose International Full time

Job Summary

Rose International is seeking a highly skilled Data Analytics Specialist to join our team. As a key member of our Global Response Org, you will play a vital role in safeguarding our users and businesses from harmful content, malicious actors, and detrimental behaviors.

Key Responsibilities

  • Investigate and resolve emerging risks that are reported on our platforms, including graphic and objectionable content.
  • Gather, analyze, and utilize data from escalations and content/ad reviews to develop improvements for the overall escalation process, policies, and products.
  • Drive effective, concise, and persuasive program communications/collaboration, including root cause analysis, internal/external escalations coordination, and communications to leadership.
  • Collaborate closely with cross-functional teams to implement tailored mitigation plans addressing various operational risks across platforms, domains, policies, and regions.
  • Work as part of a 24/7 global team, including the potential for on-call shifts during weekends/after-hours when needed.

Requirements

  • 5+ years of experience in Trust & Safety or Online Operations for a tech, consulting, operations, or similar roles.
  • Strategic thinking with a proven track record of enhancing customer experience through innovation and continuous improvement.
  • Strong communication skills and ability to build relationships and influence stakeholders across functional boundaries and globally.
  • Ability to work with graphic and objectionable content coupled with a broad understanding of our Community Standards.
  • Proficiency/Basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics, reporting, and operational decision-making.

Preferred Qualifications

  • Preference for fluency in a second language (in addition to English).

Benefits

Rose International offers a comprehensive benefits package, including [insert benefits]. For more information, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.