Collections Specialist

3 days ago

Rockville, Maryland, United States Lafayette Federal Credit Union Full time
About the Role

We are seeking a highly skilled Collections Specialist to join our team at Lafayette Federal Credit Union. As a key member of our Default Prevention and Recovery department, you will play a critical role in monitoring loans that are in default and providing support services in managing the process of loan extensions, loan modifications, and foreclosures.

Key Responsibilities
  • Independently prioritize and execute daily collection activities, including contacting members for payment via telephone and email, timely documentation, and maintaining collection notes.
  • Monitor and document all legal cases, as well as track documentation sent to collection attorneys, and perform follow-up as necessary.
  • Monitor, review, and update exception, delinquent, and matured loan reports, ensuring timely member billing and loan payment processing.
  • Assist in activities related to loss mitigation, including loan extensions, loan modifications, and foreclosures.
  • Maintain mortgage and consumer collection queues to ensure legal action and consumer loan charge-offs are performed timely and accurately.
  • Ensure procedures regarding account sweeps, member notifications, and collection notes are followed, and update all member accounts within established timeframes to achieve maximum collection of past due debts.
  • Troubleshoot and resolve member and internal inquiries in a timely, friendly, and professional manner, ensuring all written and verbal member correspondence and related information are documented and/or scanned accurately and timely into the Asset Recovery system.
What We Offer

As a Collections Specialist at Lafayette Federal Credit Union, you will enjoy a comprehensive benefits package, including:

  • Employer-paid health insurance premium for single and family coverage (HMO Plan)
  • Fully funded deductible (HMO Plan)
  • 401(k) employer matching contribution
  • Income protection with life insurance, short and long-term disability
  • Paid time off and holiday leave
  • Educational assistance

We are committed to maintaining an attractive benefits package that gives our employees the resources they need to effectively manage their health, promote their well-being, and help plan an exciting future.

About Lafayette Federal Credit Union

Lafayette Federal Credit Union is a stable presence in the Washington Metropolitan area, with a tenacious spirit and a genuine love for serving our members. We believe in an inclusive equal opportunity workplace that reflects the communities we serve and leads to fresh ideas. Valuing diversity extends to the recruitment and ongoing engagement of employees to member cultivation.

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