Retail Customer Service Representative
3 days ago
Sam's Club is a membership-based warehouse club that offers a wide range of products and services to its members. We are committed to providing an exceptional shopping experience to our members by offering competitive pricing, quality products, and excellent customer service.
Salary
The estimated hourly wage for this position is $19.50, with the potential for additional compensation in the form of premiums ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season, or specific work performed.
Job Description
Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following forklift spotting procedures; following procedures for handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to facility management.
Provides member service by acknowledging the member and identifying members needs; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; promoting the company's products and services; providing guidance and support to members regarding member self-service technology; processing member purchases; assisting members with payments according to company policies and procedures for different membership and payment types; assisting members with transactions utilizing registers or self-checkout area; zoning the area; and arranging and organizing merchandise.
Required Skills and Qualifications
Cashier experience including operating front end equipment (for example, cash register), Working with mobile retail applications, Retail experience, Excellent customer service skills.
Benefits
Eligible for Health benefits including medical, vision and dental coverage, Financial benefits including 401(k), stock purchase and company-paid life insurance, Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting. Live Better U education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
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