Residential Customer Advocate
1 week ago
Lennar Homes is seeking a highly skilled Residential Customer Advocate to join our team. As a key member of our customer care department, you will be responsible for ensuring that our homebuyers receive exceptional service and support throughout their homeownership journey.
About the Role:- You will interface with homebuyers and trade partners to perform final orientations and diagnose, schedule, and complete warranty service work.
- Evaluate requests, schedule trades to complete work, expedite repairs, and ensure homeowner satisfaction.
- Conduct homeowner walk-throughs, acquainting homeowners with appliances, heating/cooling systems, maintenance of homes, etc.
- Coordinate with the Construction Department staff and contractors in completing walk-through repairs within five days.
- Schedule and supervise subcontractor repairs in homes after delivery to homeowners.
- Schedule inspections with homeowners, assess routine warranty claims, and follow through to completion all service requests within seven days.
- Provide accurate and timely information to the Customer Care Manager on progress and scopes of work.
- Maintain positive homeowner relations, provide homeowners with knowledgeable, timely, and professional service.
- Evaluate subcontractor and product performance and provide ongoing information to the Manager as it relates to quality of workmanship and materials.
- Participate in emergency on-call rotation service schedules.
- Keep accurate service request logs and documentation of all work performed.
- Participate in department meetings.
The estimated salary for this role is $55,000 - $75,000 per year, depending on experience.
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