Residential Customer Advocate

1 week ago


Irving, Texas, United States Lennar Homes Full time
Job Title: Residential Customer Advocate

Lennar Homes is seeking a highly skilled Residential Customer Advocate to join our team. As a key member of our customer care department, you will be responsible for ensuring that our homebuyers receive exceptional service and support throughout their homeownership journey.

About the Role:
  • You will interface with homebuyers and trade partners to perform final orientations and diagnose, schedule, and complete warranty service work.
  • Evaluate requests, schedule trades to complete work, expedite repairs, and ensure homeowner satisfaction.
Responsibilities:
  • Conduct homeowner walk-throughs, acquainting homeowners with appliances, heating/cooling systems, maintenance of homes, etc.
  • Coordinate with the Construction Department staff and contractors in completing walk-through repairs within five days.
  • Schedule and supervise subcontractor repairs in homes after delivery to homeowners.
  • Schedule inspections with homeowners, assess routine warranty claims, and follow through to completion all service requests within seven days.
  • Provide accurate and timely information to the Customer Care Manager on progress and scopes of work.
  • Maintain positive homeowner relations, provide homeowners with knowledgeable, timely, and professional service.
  • Evaluate subcontractor and product performance and provide ongoing information to the Manager as it relates to quality of workmanship and materials.
  • Participate in emergency on-call rotation service schedules.
  • Keep accurate service request logs and documentation of all work performed.
  • Participate in department meetings.

The estimated salary for this role is $55,000 - $75,000 per year, depending on experience.



  • Irving, Texas, United States Three Crown Dynamics Full time

    Unlock Your Sales Potential with Three Crown DynamicsWe are a reputable residential sales firm dedicated to delivering exceptional customer acquisition and sales services to our clients. With a focus on building strong relationships within the local community, we seek a highly motivated and enthusiastic individual to join our team as a Residential Sales...


  • Irving, Texas, United States Cortland Company Full time

    Job Title: Residential Painting ManagerWe are seeking an experienced and skilled Residential Painting Manager to lead our team at Cortland. As a key member of our team, you will be responsible for overseeing and managing our interior residential painting projects from start to finish.About You:2+ years of experience in interior residential painting, with...


  • Irving, Texas, United States Hilltop Residential Full time

    Job SummaryWe are seeking a skilled Maintenance Professional to join our team at Hilltop Residential in Las Colinas. As a key member of our maintenance crew, you will be responsible for ensuring the smooth operation of our community facilities and providing exceptional service to our residents.About UsHilltop Residential is a world-class real estate...


  • Irving, Texas, United States Tricon Residential Full time

    About Tricon ResidentialTricon Residential is a leading owner and operator of single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada.We prioritize enriching the lives of our employees, residents, and local communities through our unique culture and business philosophy.Job Title: Maintenance Department Lead - VendorRole...


  • Irving, Texas, United States Cortland Company Full time

    Cortland Company is a leading provider of apartment communities nationwide. Our commitment to excellence and customer satisfaction has driven our growth, making us a top choice for residents and investors alike.As a Master Residential Painter Specialist, you will be responsible for delivering exceptional painting services to our residents. This role requires...


  • Irving, Texas, United States Tricon Residential Full time

    We are seeking an experienced Senior Closing Operations Manager to join our team at Tricon Residential. In this role, you will be responsible for maintaining a comprehensive knowledge of closing and payoff policies, procedures, and business goals. You will ensure timely processing of payoffs and application of sales proceeds to meet monthly sales goals and...


  • Irving, Texas, United States PTR Global Full time

    Job DescriptionIn this Customer Journey Designer position, you will work closely with product owners and stakeholders to develop a deep understanding of business problems and advocate for user experience. You will create research strategies that help define and work toward product portfolio objectives and key results, using analytical tools to gather data...


  • Irving, Texas, United States Yardi Systems, Inc. Full time

    About Yardi Systems, Inc.Yardi Systems, Inc. is a leading provider of property management software solutions for the real estate industry. Our innovative products empower clients worldwide with exceptional service and cutting-edge technology.Award-Winning CultureWe are proud to have been recognized as one of Glassdoor's 'Best Places to Work.' Our dynamic...


  • Irving, Texas, United States Lennox International Full time

    About Lennox InternationalLennox International is a leading manufacturer of energy-efficient climate-control solutions with over a century of experience. Our commitment to innovation and sustainability drives us to create comfortable and healthier environments for our residential and commercial customers, while reducing their carbon footprint.


  • Irving, Texas, United States Milestone Electric, Air & Plumbing Full time

    About UsMilestone Electric, Air & Plumbing is a premier electrical services provider founded on the principles of faith, family, and excellence. We take pride in our commitment to delivering top-notch electrical solutions to meet any residential or light commercial needs.Job OpportunityWe are seeking an experienced Licensed Electrician to join our team. The...


  • Irving, Texas, United States Lion Real Estate Group, LLC Full time

    About the RoleLion Real Estate Group, LLC is seeking an experienced Service Manager to join the team at one of our multifamily apartment communities.ResponsibilitiesOversee the day-to-day maintenance and operations of the residential communityEnsure all company maintenance policies and procedures are implemented and enforcedLead and manage a team of service...

  • Color Specialist

    3 days ago


    Irving, Texas, United States Cortland Company Full time

    Job Title: Color SpecialistWe are seeking a highly skilled and experienced Color Specialist to join our team at Cortland. In this role, you will be responsible for ensuring that our interior residential painting projects meet the highest standards of quality and excellence.About You:2+ years of experience in interior residential painting, with custom home...


  • Irving, Texas, United States Anywhere Real Estate Full time

    Anywhere Real Estate, a leading provider of title, settlement, and relocation services in the Dallas/Fort Worth area, is seeking an experienced Administrative Support Specialist to join its team. With a strong focus on customer satisfaction, we offer a dynamic work environment that fosters career growth and development.Job Summary:We are looking for a highly...


  • Irving, Texas, United States Aramark Full time

    About the RoleAs a Food Service Director at Aramark, you will be responsible for overseeing and managing dining operations to meet customer needs and tastes. You will lead, mentor, engage, and develop teams to maximize their contributions, including recruiting, assessing, training, coaching, and managing performance.This is a management position that...


  • Irving, Texas, United States McKesson Full time

    Key Responsibilities- Works with business senior executives in Customer Service team to align technology solutions with business strategies.- Anticipates business needs and identifies and proposes IT products and services to fulfill those needs.- Conducts business process analysis via business and process modeling aimed at transforming and improving business...


  • Irving, Texas, United States Roto-Rooter Full time

    Overview:Roto-Rooter offers a rewarding career path for skilled plumbers.We provide top pay, excellent benefits, and opportunities for advancement representing a well-known national brand. Our experienced plumbers earn in excess of $100,000 per year, with a generous signing bonus.The role involves performing plumbing services ranging from simple faucet...


  • Irving, Texas, United States 214 Consulting LLC Full time

    Job OverviewSales Representative – Solar Sales: Unlock Your PotentialWe are 214 Consulting LLC, a pioneering solar technologies dealer in the Dallas Fort Worth area. Our mission is to provide exceptional customer experiences through a relationship-based sales approach. We foster a culture of loyalty and satisfaction, where happy customers become our...


  • Irving, Texas, United States Apex Service Partners Full time

    Job Summary:We are seeking a highly skilled Service Titan Project Manager/Solutions Architect to lead the strategic direction for our Enterprise tenant configuration and evolution of the Service Titan Center of Excellence. This individual will help manage our growing network by serving as an internal consultant integrating new and existing partner Service...


  • Irving, Texas, United States MCKESSON Full time

    Unlock Your Potential in a Dynamic Healthcare EnvironmentMCKESSON is a Fortune 10 company dedicated to delivering innovative solutions that transform healthcare delivery. We are seeking a seasoned professional to join our team as a Sr. Director, Strategic Innovation & Business Development.About the RoleThis high-visibility position offers a unique...


  • Irving, Texas, United States McKesson Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.We are known for delivering insights, products, and services that make quality care more accessible and affordable.Here, we focus on the health, happiness, and well-being of you and those we serve – we care.What you do at McKesson matters. We foster a culture...