Field Service Associate

1 week ago

Phoenix, Arizona, United States BD (Becton, Dickinson and Company) Full time
Job Summary

BD (Becton, Dickinson and Company) is seeking a highly skilled Field Service Associate to provide on-site support to customers. As a Field Service Associate, you will be responsible for installing and servicing diagnostic instrumentation, as well as providing marketing, exhibition, and clinical trials support.

Key Responsibilities:

  • Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO and GMP standards.
  • Provide follow-up service by calling customers who have recently been provided service. Ensure service was complete and satisfactory to the customers' needs.
  • Properly maintain car stock inventory, test equipment, tools, and technical data.
  • Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
  • Maintain expense levels within the established guidelines for field service travel and sites visits.
  • Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
  • Accurately maintain and utilize company vehicle as outlined by current Corporate fleet policy.
  • Accountable for providing support to customers that meet BD standards of outstanding quality service at all times. Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.
  • As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity, and good judgment.

Requirements:

  • High School Diploma, or 3-5 years technical training acquired through formal training, or hands on experience in a manufacturing, or similar technical role.
  • Experience with medical devices and equipment, PC/software/LIS/networking/database management knowledge is a plus.
  • Must have good communication and customer service skills including technical writing and training.
  • Effective interpersonal skills, organization/prioritization, and administrative skills.
  • PC-based equipment and application software knowledge highly preferred.
  • Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.
  • Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.
  • Must meet Vendor Credentialing Requirements.

Working Conditions:

  • May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and annual spirometry.

BD is an Equal Opportunity Employer

BD is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional results.

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