Field Service Associate

13 hours ago

Phoenix, Arizona, United States BD (Becton, Dickinson and Company) Full time
Job Description Summary

At BD (Becton, Dickinson and Company), we are seeking a highly skilled and motivated Field Service Associate to join our team. As a Field Service Associate, you will be responsible for providing on-site support to our customers, ensuring that their diagnostic instrumentation is installed and serviced to the highest standards.

Key Responsibilities

* Install and service diagnostic instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO and GMP standards.

* Provide follow-up service by calling customers who have recently been provided service, ensuring that the service was complete and satisfactory to the customers' needs.

* Properly maintain car stock inventory, test equipment, tools, and technical data.

* Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.

* Display maturity and judgment in time management and expense control, maintaining expense levels within the established guidelines for field service travel and site visits.

* Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.

* Accurately maintain and utilize company vehicle as outlined by current Corporate fleet policy.

* Interface optimally with other departments and managers to resolve customer problems and issues.

* Perform other duties as assigned, accountable for providing support to customers that meet BD standards of outstanding quality service at all times.

Requirements

* High School Diploma, or 3-5 years technical training acquired through formal training, or hands-on experience in a manufacturing or similar technical role.

* Experience with medical devices and equipment, PC/software/LIS/networking/database management knowledge is a plus.

* Must have good communication and customer service skills, including technical writing and training.

* Effective interpersonal skills, organization/prioritization, and administrative skills.

* PC-based equipment and application software knowledge highly preferred.

* Must possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.

* Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.

* Must meet Vendor Credentialing Requirements.

Physical Requirements

* Ability to lift 30 to 40 lb. objects from the floor to chest level.

* Ability to turn manual sockets, crescent wrenches, and screwdrivers repeatedly over the course of an 8-to-10-hour day.

* Ability to sit, kneel, squat, bend, and stand repeatedly in a 8–10-hour period to assemble and repair instrument suites.

* Ability to push and pull objects weighing up to 70 lbs.

* Ability to perform fine motor tasks while reaching over the course of an 8–10-hour day.

* Ability to carry a 30 lb. pack on your back for up to 1 hour.

* Ability to drive distances of up to 6 hours, and in adverse weather conditions.

* Able to climb portable ladders and step stools.

* May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and annual spirometry.

* #earlycareer

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