Leadership Development Manager

3 weeks ago


Worcester, Massachusetts, United States Team Car Care Dba Jiffy Lube Full time
Key Responsibilities:
  • Working closely with the General Manager to drive revenue growth through effective customer service and sales strategies.
  • Coaching and executing exceptional customer service while creating a memorable guest experience.
  • Establishing a positive work environment by building team engagement and efficiency.
  • Developing teammates through our internal training program, providing ongoing guidance, coaching, and direction.
  • Maintaining quality control measures and processes, ensuring a clean, safe, and presentable service center.
  • Providing clear direction to the team and assisting with inventory management, cash handling processes, and guest issues.
  • Assisting the General Manager with budgeting, sales forecasts, and financial performance.
  • Leading daily team huddles and store meetings, setting the direction for achieving business goals.
Requirements:
  • One to three years of retail management experience.
  • Exceptional oral and written communication skills.
  • A proven leader with the ability to inspire and motivate diverse groups of people.
  • Sound business sense and a comprehensive understanding of the retail industry.
  • Ability to analyze, comprehend, and recommend financial objectives to increase sales and service results.
  • Positive, helpful attitude, professional conduct, and appearance.
  • Ability to work in a fast-paced, flexible, high-performance retail environment.
About the Company:

Team Car Care oversees a network of over 500 Jiffy Lube auto service centers across North America. We foster a vibrant and dynamic workplace environment that focuses on providing outstanding quality customer service through ethical selling and product knowledge.



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