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Customer Service Representative III
2 months ago
Mancon is seeking a highly skilled and experienced Customer Service Representative III to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service to Active Duty Military, Reserve Duty Military, and DOD Civilian Personnel Support activities.
Key Responsibilities- Pay and Personnel Support: Provide accurate and timely support for pay and personnel-related activities, ensuring compliance with military regulations and procedures.
- Support Services for Active Duty Personnel and Commands: Offer assistance with various support services, including personnel transportation support services, to ensure seamless operations.
- Transportation Specific Support Services: Provide specialized support for transportation-related activities, ensuring efficient and effective service delivery.
- Additional Tasks: Perform other tasks as assigned by management, ensuring flexibility and adaptability in a fast-paced environment.
- Minimum of 1 Year Experience: Possess a minimum of 1 year of experience in a customer service environment, with a strong background in human resources or a related field.
- HR Background: Have a strong understanding of military pay, personnel, travel claims, or navy transportation, with the ability to apply this knowledge in a customer-facing role.
- US Citizenship: Be a US citizen, with the ability to obtain necessary security clearances.
- Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact with customers and colleagues in a professional manner.
- Technical Skills: Have experience with Microsoft Office products, including Word, Excel, and PowerPoint, with the ability to learn new software and systems quickly.
- Interpersonal Skills: Be able to interact with customers and colleagues in a friendly and professional manner, with the ability to explain complex information in a clear and concise manner.
- Knowledge and Experience: Possess knowledge and experience with grammar, spelling, capitalization, punctuation, and military terminology, with the ability to apply this knowledge in a customer-facing role.
- Physical Requirements: Be able to perform sedentary work, with occasional lifting, carrying, pushing, pulling, or moving objects up to 10 pounds.
- Lifting: Ability to lift objects up to 10 pounds.
- Reaching: Ability to reach for objects at various heights.
- Sitting: Ability to sit for extended periods of time.
- Stooping: Ability to stoop or bend to access objects.
- Walking: Ability to walk short distances.
