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Client Partnership Specialist

2 months ago

Florham Park, New Jersey, United States ADP Full time
About the Role

We are seeking a highly skilled Insurance Relationship Manager to join our team at ADP. As a key member of our client management team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and driving long-term partnerships.

Key Responsibilities
  • Develop and maintain strong, positive relationships with clients through strategic support of their initiatives.
  • Build and enhance business partnerships by establishing trust with key client decision-makers.
  • Maintain effective client relationships by ensuring product and service offerings align with client expectations.
  • Apply industry and practitioner knowledge to understand and support client business objectives.
  • Maximize client retention by working with clients and ADP management to resolve any issues that arise.
  • Act as a liaison between clients and ADP, collaborating with other ADP teams, including Product Management, Implementation, Sales, and more.
  • Conduct frequent proactive calls to ensure optimal performance and periodic field reviews.
  • Mentor less experienced Relationship Managers.
  • Provide assistance related to reporting, evaluations, trend analysis, education, and more.
  • Identify new service and product opportunities and coordinate with Sales.
Requirements
  • At least 5 years of experience in a professional services, implementation, client services, sales, human resources, or payroll/finance environment.
  • Must have or receive a Life/Health Insurance producers license within 30 days of employment. ADP will support successful candidates in the testing process.
  • Bachelor's degree.
  • Strong client relationship and interpersonal skills.
  • Proven ability to lead conversations with executive-level client contacts.
  • Proven ability to manage service recovery as needed.
  • Results-oriented, organized, and able to multi-task.
  • Deadline-oriented.
  • Excellent verbal and written communication and platform skills required.
  • An understanding of ADP's infrastructure, products, and services.
  • Background in Human Resource Management.
  • A proven proficiency in managing client relationships.
About ADP

ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic, including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability.

Hiring decisions are based upon ADP's operating needs, and applicant merit, including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Our Values

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.