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Enrollment Specialist
2 months ago
We are seeking a highly motivated and customer-focused Enrollment Agent to join our team at Idemia. As an Enrollment Agent, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our enrollment centers.
Responsibilities- Provide superior customer service to internal and external customers, ensuring a positive experience and resolving any issues in a timely and professional manner.
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software.
- Verify customer identity and scan required documents into our database system.
- Successfully complete required biometric and data capture processes and paperwork on each customer.
- Track processing time for each applicant and ensure applicants are processed in the appropriate order.
- Perform biometric processing, including capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards.
- Identify opportunities to provide additional value to customers through the upselling of retail products and services.
- Adhere to all company and departmental policies regarding security and confidentiality, ensuring applicant documents and information are safeguarded at all times.
- Represent the company and our programs in a professional and customer-oriented manner.
- Must be a US citizen.
- High school diploma or equivalent degree.
- Minimum one (1) year applicable experience.
- Proficiency in Microsoft Office Suite is required.
- Previous experience processing credentials is a plus.
- Previous sales experience preferred.
- Evening and weekend work may be required.
- Must be at least 18 years old.
- Must be able to successfully pass various background screening requirements, including criminal history, education, credit, and drug screen, as well as obtain any required program-specific credentials and certifications.
The work environment is a general office setting with adequate lighting, heating, and ventilation. The employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items may be required.
The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
