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Senior Manager, User Experience Research

2 months ago

Santa Clara California, United States ServiceNow Full time
Job Summary

We are seeking a highly experienced and skilled Senior Manager, UX Research to lead our UX Research and Analytics team at ServiceNow. As a key member of our organization, you will be responsible for driving business value through data-driven insights and strategic research initiatives.

Key Responsibilities
  • Team Leadership: Lead, mentor, and grow a team of UX Researchers and Data Scientists, ensuring alignment with organizational goals and fostering professional growth.
  • Research Strategy: Identify and prioritize high-visibility, high-impact research opportunities and data science initiatives that drive business value.
  • Operational Oversight: Oversee day-to-day operations, provide guidance, and support team members in their research and analytical tasks.
  • Culture Development: Cultivate a collaborative and high-performance team culture, encouraging innovation and continuous improvement.
  • Methodology Development: Develop and implement research strategies and methodologies that integrate quant & qual UX research and data science to deliver actionable insights.
  • Results Delivery: Deliver impactful results by effectively managing and supporting team members to demonstrate the value of quant research, analytics, and mixed-method approaches.
  • Method Governance: Develop and govern standardized UX Research methods as well as analytics best practices to be deployed across the UX Research org and beyond.
  • Stakeholder Collaboration: Partner closely with Research, Design, PM, Customer Experience, Marketing, Sales, and Engineering across business units in solving problems, having an alignment and building perspectives.
  • Communication: Present insights and directions for product and design development to Sr. Executives and leaders, with the ability to convey technical concepts to non-technical audiences.
  • Resource Planning: Develop roadmaps, proactively forecast resource needs, and hire world-class talent.