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Resort Ambassador and Concierge Specialist

4 weeks ago

Branson, Missouri, United States Travel + Leisure Full time
Experience the Art of Hospitality

We are Travel + Leisure Co., a company driven by a simple yet ambitious mission: to put the world on vacation. With a portfolio of more than 270 vacation club resort locations across the globe, our more than 19,000 associates are dedicated to delivering exceptional experiences for millions of travelers worldwide.

As a Resort Ambassador and Concierge Specialist, you will play a vital role in ensuring our guests receive the highest level of service during their stay. Your primary responsibility will be to greet and serve resort guests, making it easier and more enjoyable for them to arrive, check-in, and stay at the property. This may involve ensuring proper handling of guests' luggage, maintaining a professional appearance, and providing exceptional customer service to all guests and employees.

Key Responsibilities:

- Greet and serve resort guests during their stay, making it easier and more enjoyable for them to arrive, check-in, and stay at the property.
- Ensure proper handling of guests' luggage while maintaining a professional appearance and cordial attitude towards all guests and employees.
- Provide services to the guest personally or refer requests to the appropriate department manager.
- May answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, entertainment, and directions.

Requirements:

- High School diploma or equivalent required.
- At least one year of customer service experience required.
- Must maintain a professional appearance and a cordial attitude towards all guests and staff.
- Able to handle the stress of high customer demand in a hospitality environment.
- Must be people-oriented and able to work independently or with others as needed.
- Must be able to easily and frequently change from one activity to another.
- Ability to lift up to 50 pounds.

Benefits:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave, holidays, and 401k with employer match, among others.

Join Our Team:

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. If you are a people person, passionate about delivering exceptional customer service, and looking for a career where memories start with you, we encourage you to apply.

Estimated Salary: $45,000 - $60,000 per year, depending on location and experience.