Operations Manager
4 weeks ago
Michaels Stores is seeking a highly skilled Operations Manager to lead our store operations and drive sales and profits. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of the store, including inventory management, visual merchandising, and customer service.
Key Responsibilities- Assist the Store Manager in planning and executing store workload, including scheduling and inventory management.
- Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and regulations.
- Support and participate in the truck unloading and stocking processes to ensure efficient and accurate inventory management.
- Achieve key performance indicators (KPIs) and manage team members to achieve their role KPIs.
- Manage visual merchandising standards and execute feature space and seasonal layouts.
- Manage and execute inventory management processes, including receiving, stocking, and replenishment.
- Manage and execute merchandise operations and Omni-channel processes.
- Manage and execute shrink and safety programs.
- Train, observe, and coach team members to achieve results and participate in the performance management process.
- Interact with customers in a positive and respectful manner, providing solutions and assistance as needed.
- Cross-train in Custom Framing selling and production.
- Assist with Omni-channel processes.
- Retail management leadership experience.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- Public retail store setting with climate-controlled areas and some outdoor work.
- Frame shop with glass cutter and heat press.
Michaels Stores is an Equal Opportunity Employer and is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation, please contact Customer Care at MICHAELS.
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