Operations Manager

4 weeks ago


Loudéac, Bretagne, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking a highly skilled Operations Manager to lead our store operations and drive sales and profits. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of the store, including inventory management, visual merchandising, and customer service.

Key Responsibilities
  • Assist the Store Manager in planning and executing store workload, including scheduling and inventory management.
  • Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and regulations.
  • Support and participate in the truck unloading and stocking processes to ensure efficient and accurate inventory management.
  • Achieve key performance indicators (KPIs) and manage team members to achieve their role KPIs.
  • Manage visual merchandising standards and execute feature space and seasonal layouts.
  • Manage and execute inventory management processes, including receiving, stocking, and replenishment.
  • Manage and execute merchandise operations and Omni-channel processes.
  • Manage and execute shrink and safety programs.
  • Train, observe, and coach team members to achieve results and participate in the performance management process.
  • Interact with customers in a positive and respectful manner, providing solutions and assistance as needed.
  • Cross-train in Custom Framing selling and production.
  • Assist with Omni-channel processes.
Requirements
  • Retail management leadership experience.
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment
  • Public retail store setting with climate-controlled areas and some outdoor work.
  • Frame shop with glass cutter and heat press.

Michaels Stores is an Equal Opportunity Employer and is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation, please contact Customer Care at MICHAELS.


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