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Program Operations Director

1 month ago

Loudéac, Bretagne, United States Grafton Integrated Health Network Full time
Job Summary

We are seeking a highly skilled and experienced Program Operations Manager to join our team at Grafton Integrated Health Network. As a key member of our operations team, you will be responsible for managing direct support professionals to provide high-quality services to individuals with complex needs.

Key Responsibilities
  • Manage and supervise direct support professionals to ensure they provide well-rounded, quality services to individuals.
  • Ensure that direct support professionals provide for the health, safety, welfare, and progress of individuals.
  • Guide direct support professionals in using effective interactions to improve well-being, promote progress, and increase independence.
  • Observe, document, and provide meaningful feedback to direct support professionals to maintain or improve performance.
  • Collaborate with the Program Clinical Manager and Program Case Manager to provide development opportunities for direct support professionals and support the goals of the program and organization.
  • Manage staffing, PTO, and staffing schedules for assigned programs.
  • Manage budgets for assigned programs.
  • Establish and maintain positive employee relations.
  • Interview and collaborate with Human Resources to hire new employees.
  • Provide and ensure initial employee training.
  • Oversee new employee training within the program.
  • Monitor employee performance and utilize recognition and feedback models to improve/maintain performance.
  • Provide corrective feedback for employee performance problems that do not improve through coaching.
  • Conduct employee performance reviews and assessments.
  • Oversee completion and audits of weekly/monthly paperwork in the home.
  • Oversee employees' completion of weekly/monthly shopping for items needed in the home and food.
  • Oversee development and implementation of activity schedules.
  • Provide for employee safety through risk management.
  • Manage employee transfers and resignations.
  • Manage staffing for assigned programs.
  • Monitor that clients receive medication and medical treatment, as prescribed.
  • Manage the safety and rights of clients.
  • Monitor that clients' health and hygiene needs are met.
  • Manage the residence/school site and company vehicle use.
  • Facilitate maintenance for assigned programs.
  • Facilitate program planning.
  • Ensure employees understand their responsibilities to implement clients' individual plans.
  • Monitor employees' implementation of individual plans.
  • Oversee employees' support to substitute staff.
  • Set expectations and monitor how employees facilitate client participation in the community.
  • Manage on-call/on-duty responsibilities.
  • Participate in a weekly on-call rotation.
  • Demonstrate knowledge of Grafton/program (mission, vision structure).
  • Support the organization's Continuous Quality Improvement and Trauma-Informed Care approach.
Requirements
  • A Bachelor's degree in social work or psychology and 2 years of professional experience working with children, one year of which must have been in a residential facility for children and 1 year prior supervisory experience (preferably in a residential setting) preferred.
  • A high school diploma or a General Education Development Certificate (G.E.D.) and a minimum of five years professional experience working with children with at least two years in a residential facility for children.
  • Prior supervisory or demonstrated leadership experience preferred.
  • A valid driver's license.
Benefits
  • Medical, dental, and vision.
  • Flexible Spending & Health Savings Accounts.
  • 401(k), including an employer match up to $2,500 annually.
  • Generous Paid Time Off plan.
  • Education Assistance up to $5,250 annually.
  • Life Insurance.
  • Employee Assistance Program (EAP).
  • Short-term disability (STD).
  • Long-term disability (LTD).
  • As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness.