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Customer Service Representative

2 months ago

Alexandria, Virginia, United States Hertz Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Hertz. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our rental car customers.

Key Responsibilities
  • Process customer rentals with accuracy and attention to detail
  • Persuasively sell optional services to customers
  • Process customer rental returns
  • Conduct vehicle service and maintenance
Requirements
  • Previous customer service experience and sales skills
  • Ability to work in a fast-paced environment with a variety of tasks
  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills
  • Detail oriented
  • Computer literate
  • Proficiency in English
  • Valid and active driver's license
Physical Requirements

The successful candidate must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading.

About Hertz

Hertz is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. We operate the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.

Equal Employment Opportunity

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. Individuals are encouraged to apply for positions because of the characteristics that make them unique.