Customer Service Representative

5 days ago


St Louis, Missouri, United States US Small Business Administration Full time

As a Customer Service Representative at the US Small Business Administration, you will play a critical role in assisting disaster survivors with completing home and business loan applications electronically. Your primary responsibilities will include communicating disaster loan program information, explaining loan closing documents, and utilizing computer skills to input disaster survivor information.

Key Responsibilities:

  • Assist with completing home and business loan applications electronically
  • Communicate disaster loan program information to disaster survivors
  • Explain loan closing documents to borrowers
  • Utilize computer skills to input disaster survivor information

Work Schedule:

This is a temporary appointment in the Excepted service with an Intermittent work schedule. You will be required to work on an on-call basis, responding to workload needs as they arise. When not needed, you will return to a non-pay status until the next event necessitates additional staff.

Mandatory Overtime:

Substantial compensated overtime hours may be required during heightened disaster activity. You may also be required to travel to a disaster site for extended periods with little or no advanced notice.

Travel Statement:

You will be required to travel to a disaster site during increased disaster activity for extended periods with little or no advanced notice. You may encounter hazardous working and/or living conditions, including no water or electricity and/or minimal lodging facilities. Travel expenses are compensated based on SBA policy and Federal regulations.



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