Executive in Training

2 months ago


Culver City, California, United States Gold's Gym Full time
About the Role

We are seeking a highly motivated and experienced Executive in Training to join our team at Gold's Gym. As a key member of our operations team, you will be responsible for providing world-class service to our clubs and members by utilizing in-depth knowledge of company products and programs.

Key Responsibilities
  • Management Duties:
    • Manage and maintain gym's operational budget
    • Oversee the sales process and systems
    • Manage, monitor, and evaluate the performance of all gym-related managers
    • Train and mentor subordinates
    • Delegate, monitor, and evaluate specifically assigned responsibilities of sales team through the membership sales manager
    • Manage disciplinary actions involving all gym level employees
  • Operational Duties:
    • Provide and maintain the highest level of customer service in a high-volume retail environment through personal actions and development of the staff
    • Provide effective decision-making regarding customer service issues
    • Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed
    • Ensure that the facility is clean and operationally sound
Requirements
  • High School diploma with five years of professional experience
  • College degree preferred
  • Fitness industry experience preferred but not required
  • Promotion-oriented and ability to direct sales through company required outreach programs
  • Demonstrated strong customer service orientation
  • Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls, and facilities maintenance
  • Excellent verbal and written communication skills
  • Spirit with open, participative leadership style and drive for excellence
  • Strong work ethic, integrity, and professional demeanor
  • Associate or bachelor's degree in business or related field with two years of management experience preferred
  • Current CPR Certification

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