Customer Service Representative

3 weeks ago


Coral Springs, Florida, United States Heron Lakes Animal Hospital Full time
About Our Team

Heron Lakes Animal Hospital is a small animal hospital dedicated to providing high-quality care to our patients and their owners. We are seeking a skilled Veterinary Receptionist to join our team and help us deliver exceptional patient care.

Job Summary

This is a full-time position that requires excellent communication and organizational skills. As a Veterinary Receptionist, you will be responsible for managing the front desk operations, providing exceptional customer service, and developing and maintaining effective relationships with veterinarians, veterinary technicians, and other hospital staff members.

Key Responsibilities
  • Front Desk Operations: Manage the front desk operations, including scheduling appointments, processing payments, and maintaining accurate records.
  • Clinic Support: Assist veterinarians and veterinary technicians with exams, procedures, and treatments as needed.
  • Customer Service: Provide exceptional customer service to clients, answering their questions and addressing their concerns in a professional and courteous manner.
  • Problem-Solving: Troubleshoot and resolve customer complaints and issues in a timely and professional manner.

Requirements:

  • Experience: 1+ years of experience in customer service, sales, or a related field.
  • Skills: Excellent communication, problem-solving, and organizational skills.
  • Education: High school diploma or equivalent required.

What We Offer:

  • Competitive Salary: $50,000 - $60,000 per year, depending on experience.
  • Benefits Package: Comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off.
  • Ongoing Training: Opportunities for ongoing training and professional development.


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