Customer Service Representative

6 hours ago


Coral Springs, Florida, United States The Florida Panthers Full time

About Us

The Florida Panthers Hockey Club is a leading sports organization in South Florida, committed to delivering exceptional experiences to our fans and guests. We're proud to offer a unique blend of professional hockey, entertainment, and community engagement at our state-of-the-art Amerant Bank Arena and Panthers IceDen facilities.

Job Description:
We're seeking a highly motivated and experienced Customer Service Representative - Ice Rink to join our team at the Panthers IceDen in Coral Springs. As a key member of our Guest Services team, you will be responsible for ensuring a safe and enjoyable experience for all guests who visit our facility, including those participating in public skating sessions, hockey games, and other events.

Key Responsibilities:
* Provide exceptional customer service to guests, responding promptly to their needs and concerns
* Monitor the ice during public skating sessions to ensure safe operations and compliance with safety protocols
* Assist in the maintenance and upkeep of the ice arena area, including sweeping, cleaning, and other custodial duties
* Issue skates and supervise skating activities to ensure safe operations and adherence to policies
* Develop and maintain positive relationships with guests, vendors, and colleagues

Requirements:
* High school diploma or equivalent required; college degree preferred
* 2+ years of experience in customer service or related field
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Familiarity with ice arena operations and safety protocols
* Availability to work evenings, weekends, and holidays as needed

What We Offer:
* Competitive salary: $14-$18 per hour (estimated)
* Opportunities for professional growth and development in customer service and ice arena operations
* Comprehensive benefits package, including medical, dental, and vision coverage
* Flexible scheduling with nights, weekends, and holidays available



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