Technical Support Specialist
6 days ago
We are seeking a highly skilled Technical Support Specialist to join our team in New York City. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees across various locations throughout the United States and internationally.
This is a full-time position with a flexible schedule, requiring the ability to work effectively independently or as part of a team. You will be expected to provide timely reports to IT management and maintain a high level of customer satisfaction.
Key Responsibilities:
- Manage service requests from inception to completion within Service Level Objectives (Service Level Management)
- Provide advanced customer service skill set to meet with users directly, solve their issues, and leave them with a positive experience
- Work within an ITIL compliant service request management system
- Maintain inventory management and change management procedures
- Deploy PC Imaging and provide user orientation
- Report critical issues, SLO breaches, and Service Opportunities to IT management
Requirements:
- Customer service skills
- Bachelor's degree in computer science or related field
- Basic experience with Microsoft desktop operating systems and Office Automation tools
- Mobile device support (Apple iOS and Android)
- Strong communications and relationship building ability
- Troubleshooting skills and attention to detail
The estimated salary range for this position is $48,000 - $56,000 per year.
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