Customer Service Representative
1 week ago
RBM Of Atlanta is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Service BDC, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Answer incoming phone calls and online chats to assist clients with scheduling service appointments and answering basic automotive questions.
- Actively listen to clients and their needs, asking questions to determine the nature of mechanical problems or service needs.
- Use dealership resources and good business judgment to effectively solve problems and provide the best possible customer experience.
Requirements:
- High school diploma or equivalent.
- Authorized to work in the USA for any employer.
- Previous experience in a similar role with similar responsibilities.
- Basic communication and problem-solving skills.
What We Offer:
- Competitive base hourly wage plus commission.
- Paid training and certification.
- Competitive insurance and retirement benefits.
- Employee discounts for parts, service, and vehicle purchases.
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