Night Auditor Professional
4 days ago
Job Title: Night Auditor at Courtyard Crabtree
Estimated Salary: $45,000 - $60,000 per year
About the Role:
We are seeking a highly skilled Night Auditor to join our team at Summit Hospitality Group. As a Night Auditor, you will be responsible for posting and balancing room, restaurant, and bar guest folio charges.
Key Responsibilities:
- Run audit reports/journals from Front Office Systems
- Prepare daily revenue reports by auditing system accounts and journals to breakdown revenue for food and beverage operations
- Makes corrections and adjustments and handles all computer problems that might occur throughout shift
- Input all revenue, expenses, and allowances to generate the daily reports such as Guest Ledger Summary and any Daily Food and Beverage Operations Summaries
- Balances all revenue and settlement accounts nightly, maintain files and reset system for the next day operations
- Ensures all reports and back-up vouchers are complete and filed promptly and properly
- Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the Accounting Manager designated to process A/R, A/P, Payroll
- Reviews and corrects discrepancies in the Front Desk System
- Ensures complete guest satisfaction
- Checks-in/Checks-out Guests
- Completes Guest registration process
- Must be familiar with computer systems for Guest reservation information processing
- Must verify and imprint Guest credit cards for authorization
- Must be well versed in cash handling and accurately balance house bank
- Assigns guests rooms based upon preferences and availability
- Drives the Revenue Management process
- Handles Guest issues and concerns in a tactful manner and works to achieve a satisfactory resolution
- Answers questions regarding hotel facilities and services
- Answers the telephone and books reservations
- Answers Guest inquiries for local directions/events
- Recommends local area restaurants, points of interest, or needs for transportation
- Maintains cleanliness of front desk, lobby, and back office
- Stocks/organizes marketplace with snacks, drinks, sundries, etc.
- Follows up promptly with Guest check-ins, complaints, and other requests
- Interacts in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for Guests
- Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity
- Participates in Hotel Safety Committee
- Ensures the Quality Standards for the hotel brand and Summit Hospitality Group are maintained for Property, Product, and People
- Complete brand required training
- Duties are subject to change and additional duties may be assigned as needed
Requirements:
To be successful in this role, you must have a strong leadership skills, excellent oral and written communication skills, planning and organizational ability, able to prioritize and quickly change direction as needs arise.
You should also have a working knowledge of FOSSE, OPERA, HILTON ONQ depending on brand, Microsoft programs, and Micros Restaurant Management System, preferable.
Additionally, you must be able to diagnose and repair simple computer problems, exceptional knowledge in accounting operations to include all aspects of A/R, A/P, etc.
Able to operate a 10 key by touch.
Work Environment:
This is a third or late shift position, flexible work schedule including weekends. The candidate must have reliable source of transportation.
The sitting, standing, reaching, bending for extended periods of time. Duties are subject to change and additional duties may be assigned as needed.
Benefits:
Fulltime Employees
- Personal time after 90-days
- Insurance benefits after 90-days
- Vacation time after 1 year
Summit Hospitality Group is an Equal Opportunity Employer.
Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.
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