Night Auditor

5 days ago


Raleigh, North Carolina, United States StepStone Hospitality Inc. Full time
Job Summary

The Night Auditor is a crucial role within our hotel operations team, responsible for ensuring the accuracy and integrity of financial transactions. As a key member of our staff, you will play a vital part in maintaining the highest standards of quality and customer service.

Responsibilities
  • Run journals from all credit card and computer systems to ensure seamless financial reporting.
  • Audit reports and input revenue, expenses, and allowances to generate required daily reports, including the Guest Ledger Summary and Daily Restaurant Summary.
  • Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations.
  • Make corrections and adjustments as needed, handling any computer issues that may arise.
  • Review and correct discrepancies in the Front Desk System to ensure data accuracy.
  • Effectively communicate with guests, vendors, and other associates to resolve any issues or concerns.
  • Maintain a safe working environment by adhering to all applicable Federal, state, local, safety, and health standards.
  • Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed to provide exceptional customer service.
  • Accurately report information to management and colleagues to facilitate informed decision-making.
  • Scrupulously follow all StepStone Hospitality Inc. policies and procedures to ensure consistency and quality.
  • Attend required hotel meetings to stay informed about company updates and initiatives.

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