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Janitorial Operations Manager

2 months ago


Norfolk, Virginia, United States Allied Universal® Janitorial Services Full time
Job Description

Overview

Allied Universal Janitorial Services is a leading provider of janitorial services, dedicated to delivering exceptional cleaning solutions to our clients. We offer a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, and more for most full-time janitorial positions.

We pride ourselves on fostering a culture that promotes from within, providing opportunities for growth and development for our employees.

Job Summary

Allied Universal Janitorial Services is seeking a highly skilled Janitorial Account Manager to join our team. As a Janitorial Account Manager, you will be responsible for conducting regular reviews and assessments of client and property needs, making informed recommendations to management, and utilizing effective leadership skills to inspire respect and trust among team members.

Key Responsibilities

  • Manage staffing levels, working within budgeted hours and expenses, to ensure optimal service delivery.
  • Oversee daily activities and work schedules for each department, ensuring proper preparation and adequate staffing for special events.
  • Train and manage staff, setting site operational goals, regularly assessing performance, and implementing effective corrections to performance and conduct.
  • Process new hires, scheduling, and payroll paperwork for all personnel.
  • Measure department effectiveness through quality inspections and adjust as goals change or need improvement.
  • Collaborate with and schedule contractors for electric, plumbing, and HVAC needs.
  • Purchase and maintain appropriate and adequate supplies and inventory for the property.
  • Ensure the proper maintenance of all equipment, making arrangements for repair and/or replacement of used and damaged equipment to avoid service disruptions.
  • Additional duties assigned by the Regional Manager and/or mall management.

Requirements

  • Be at least 18 years of age with a high school diploma or equivalent for full-time positions.
  • Certain positions may require successful completion of a background investigation and a drug screen in accordance with all federal, state, and local laws.
  • Effective communication skills with customers, patrons, and employees, assisting others in a friendly and engaging manner at all times.
  • Excellent written, verbal, and customer service skills.
  • Knowledge of cleaning chemicals and supplies.
  • Possess the integrity and ability to work independently and/or collaboratively in a team environment.
  • Experience in operations, diagnostics, and maintaining HVAC/chiller systems.
  • Possess strong maintenance skills/knowledge and computer proficiency.
  • Make a professional impression, both in appearance and conduct, with highly effective verbal and written communication skills.
  • Exudes confidence and comfort in interacting effectively with all management levels.
  • Willingness to work hands-on and where needed, alongside the staff.
  • Passion to embrace change with the ability to modify goals and directives quickly.
  • Capable of multi-tasking, using independent judgment, and solid decision-making.
  • Sound knowledge of OSHA and safety standards for housekeeping, maintenance, and landscaping programs.
  • Knowledge of cleaning chemicals and supplies.
  • Ability to operate machinery, including high lifts, motorized tools, and vehicles.
  • Ability to climb ladders and walk the rooftop of the facility.
  • Ability to lift and carry up to 30 pounds.
  • Ability to bend, stoop, kneel, reach overhead, drive, and operate equipment frequently and repetitively.
  • Ability to be on call 24 hours a day, 7 days a week, and 365 days a year to handle any requests and/or incidents at the site.
  • Must be flexible and able to adapt to variable shift hours, including possible weekends and nights, as needed by the company.
  • Reliable transportation is required.