Store Operations Manager

6 days ago


Hickory, North Carolina, United States Monro Muffler Brake & Service Full time

Monro, Inc. is one of the leading automotive service and tire dealers in the United States.

We work on approximately five million vehicles a year, but with us, it's personal.

Every guest is important, and every teammate is valued.

This people-first approach is our core value that sets us apart from other companies.

Our headquarters are in Rochester, New York, where our founder, Chuck August, opened his first store in 1957.

We have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast.

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.

About the Role

As a Store Operations Manager, you will be involved in all aspects of everyday store operations, including the efficient, productive, and safe operation of our service bays.

You will collaborate with the Store Manager on operations of the store and decisions of hiring, training, coaching, disciplining, and terminating employees.

You will support automotive technicians in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.

You will assist with scheduling employees, completing timecards, and assigning work to Lube and Tire technicians.

You will also perform duties of an automotive technician when needed.

About the Qualifications

To be successful in this role, you will need:

  • A high school or GED equivalent
  • At least 2+ years of sales experience
  • A valid Driver License
  • The ability to work with hands overhead, stand for long periods, and lift 50 lbs.
  • Excellent communication skills and basic algebra to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
  • A guest and team-focused mindset

We offer competitive compensation, including an estimated salary range of $45,000-$65,000 per year, depending on experience.

In addition to a competitive salary, we also offer benefits, including health insurance, dental insurance, a 401K retirement plan with company match, paid vacation, and paid holidays.

We're committed to helping our teammates grow their careers through coursework, demonstrating leadership skills, and open opportunities.


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