Account Service Manager

2 weeks ago


Barberton, Ohio, United States Emcor Inc Full time

**Job Summary:**

As a Customer Experience Coordinator with Emcor Inc., you will be responsible for managing customer-specific requests for inspection and service of fire protection systems. Your primary goal will be to grow department revenues while maintaining profits, satisfying customers, and ensuring compliance.

Key responsibilities include scheduling service and inspection of customer sites on demand and setting frequencies. You will work closely with all departments to ensure the completion of customer work and perform follow-up as necessary on outstanding work orders.

Additional responsibilities include providing phone coverage for assigned accounts as well as overflow, invoicing customers for work tickets and contracts, and being the primary customer service contact for assigned accounts.

To succeed in this role, you must have strong customer service skills and the ability to learn new systems and processes. Excellent written and verbal communication skills are also essential.

**Estimated Salary:** $60,000 - $80,000 per year



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